Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you (“you”, “your”) and Commento (“Commento”, “we”, “us”, “our”). They govern your access to and use of the Commento website, web application, browser-based review experience, and any related services (together, the “Service”).

By creating an account, opening a shared review link, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, Cookie Policy, and Refund Policy, which are incorporated by reference. If you do not agree, you must not use the Service.

If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation to these Terms, and “you” refers to both you and that organisation.

Commento is a visual feedback and annotation platform. It lets you and the people you invite leave pinned comments, drawings, and threads directly on live websites, images, videos, and PDF documents, and track that feedback to completion on a shared board.

We may add, change, or remove features from time to time to improve the Service. Where a change materially reduces the functionality of a paid plan, we will give you reasonable notice by email or inside the product.

You must be at least 16 years old (or the age of digital consent in your country, if higher) to create an account. The Service is intended for business and professional use.

To use most features you need an account. You may sign up with an email address, which we verify with a one-time code, or through Google sign-in. You agree to:

• provide accurate, current, and complete information and keep it up to date;
• keep your login credentials confidential and not share your account with others;
• notify us promptly at support@commento.net if you suspect unauthorised use of your account.

You are responsible for all activity that occurs under your account, whether or not you authorised it, unless it results from our breach of these Terms.

Work in Commento is organised into workspaces that contain projects. Each workspace has a single owner. The owner's subscription plan governs every workspace they own, including the limits that apply to it (such as the number of projects, members, or storage).

Owners may invite members and grant them roles such as workspace admin. Members act on behalf of the workspace and the owner is responsible for their conduct within it.

Projects can be shared with guest reviewers through a review link. Guests can view and comment on the shared project without creating a full account. Anyone who receives a review link can use it, so you are responsible for choosing who you share links with and for revoking access when it is no longer needed.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not, and must not allow others to:

• upload, share, or annotate content that is unlawful, infringing, defamatory, harassing, hateful, sexually explicit, or otherwise objectionable;
• review or annotate websites, images, videos, or documents that you do not have the right to access or share;
• upload malware, or attempt to probe, scan, or test the vulnerability of the Service or any related system without our written permission;
• attempt to gain unauthorised access to other users' accounts, workspaces, or data;
• use the Service to send spam or unsolicited messages, or to collect personal data about others without consent;
• reverse engineer, decompile, or otherwise attempt to extract the source code of the Service, except where the law expressly permits it;
• resell, sublicense, or provide the Service to third parties as a service bureau, or use it to build a competing product;
• use automated means to access the Service in a way that places an unreasonable load on our infrastructure, or circumvent plan limits, rate limits, or the free trial;
• remove or obscure any proprietary notices in the Service.

We may investigate suspected violations and may remove content, suspend, or terminate accounts that breach this section, with or without notice depending on the severity of the breach.

“Your Content” means everything you and your workspace members or guests submit to the Service: website URLs, uploaded images, videos, and PDFs, comments, drawings, attachments, project names, and similar material.

You retain all ownership rights in Your Content. You grant Commento a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, transmit, and process Your Content solely as needed to operate, secure, support, and improve the Service and to provide it to the people you share it with. This licence ends when Your Content is deleted from the Service, except for copies held in routine backups for a limited period.

You represent that you have all rights necessary to submit Your Content and to grant the licence above, and that Your Content does not violate any law or third-party right. You are solely responsible for Your Content and for the consequences of sharing it.

We do not claim ownership of Your Content and do not use it to train machine-learning models.

The Service, including its software, design, text, graphics, logos, and the Commento name, is owned by Commento or its licensors and is protected by copyright, trademark, and other laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

If you send us feedback, ideas, or suggestions about the Service, you agree that we may use them without restriction or compensation to you.

Free trial

Every new account starts on a free trial of 10 days with full access. No payment card is required. When the trial ends, the dashboard is locked until you choose a paid plan; your data is kept and becomes available again as soon as you subscribe. We may change the length or availability of the free trial at any time for new accounts.

Paid plans

Paid plans are billed in advance on a recurring monthly or yearly basis, depending on the option you choose at checkout. Current prices, plan limits, and any yearly discount are shown on our pricing page. All fees are quoted in US dollars unless stated otherwise.

Payment processing

Payments are processed by our payment partners, Stripe and Paddle. Where your purchase is processed by Paddle, our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for those orders. Paddle provides all customer service enquiries and handles returns for orders it processes. By purchasing, you also agree to the applicable partner's terms and privacy policy. We never see or store your full payment card details.

Automatic renewal

Your subscription renews automatically at the end of each billing period at the then-current price, and the payment method on file will be charged, until you cancel. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period and you keep access until then.

Upgrades and downgrades

Upgrades take effect immediately and any difference for the remainder of the current period is charged pro rata where applicable. Downgrades take effect at the end of the current billing period. If a downgrade would put your workspaces over the limits of the new plan, some features may become read-only until you are back within the limits.

Taxes

Prices may be shown inclusive or exclusive of VAT, sales tax, or similar taxes depending on your location; the applicable amount is shown at checkout before you pay. You are responsible for any taxes associated with your purchase except taxes on our net income.

Price changes and failed payments

We may change prices with at least 30 days' notice by email; the new price applies from your next renewal after the notice period. If a payment fails we will retry it and notify you; if it continues to fail we may downgrade or suspend your account until the balance is paid.

Refunds are governed by our Refund Policy.

You may stop using the Service and delete your account at any time. Deleting your account permanently removes your workspaces, projects, and Your Content after a short grace period, except where we are required to retain information by law.

We may suspend or terminate your access to the Service if you materially breach these Terms, if required by law, or if your account has been inactive for an extended period after the trial has ended. Where practical we will give you notice and an opportunity to export your data first.

Sections that by their nature should survive termination (including 6, 7, 10, 11, 12, and 14) will survive.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be unavailable during maintenance, because of events outside our control, or because a website you are reviewing blocks or changes how it can be displayed.

We use reasonable technical and organisational measures to protect the Service and Your Content, as described in our Privacy Policy. You are responsible for maintaining your own backups of important content.

Support is provided by email at support@commento.net and through our support centre.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements, be error-free, or that defects will be corrected.

Commento does not review or endorse the websites, images, videos, or documents you choose to annotate, and is not responsible for their content.

To the fullest extent permitted by law, Commento and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the Service or these Terms, however caused and under any theory of liability.

Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or one hundred US dollars (USD 100) if you have not paid us anything.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.

You agree to defend, indemnify, and hold harmless Commento from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to Your Content, your use of the Service, or your breach of these Terms or applicable law.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the country in which Commento is established, without regard to its conflict-of-law rules, and the courts of that country have exclusive jurisdiction, except that we may seek injunctive relief in any court of competent jurisdiction.

If you are a consumer in the European Union or United Kingdom, nothing in this section deprives you of the protection of mandatory consumer laws in your country of residence, and you may bring proceedings in the courts of that country.

Before starting formal proceedings, you agree to contact us at support@commento.net and attempt in good faith to resolve the dispute informally for at least 30 days.

We may update these Terms from time to time. If a change is material, we will notify you by email or with a notice inside the Service at least 14 days before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. The date at the top of this page shows when the Terms were last changed.

• Entire agreement. These Terms, together with the policies they reference, are the entire agreement between you and Commento regarding the Service.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
• Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control.

Questions about these Terms? Email us at support@commento.net or raise a request through our support centre.